space
space
Peshtigo Times
space
space
space
Perspectives
* Country Cousin
space
space
Sports Shorts
* Marinette Win Second M&M Showdown of the Season
* Marinette Claims M&M Legends Game Victory
* Redbirds Power Past Plover 2-0
* STAA Announces New Girl's Basketball Coach
* Softball Rule Changes Address Risk Minimization

space
Peshtigo Fire
space
e-Edition
Now Available
For more information
click here
dot
THE CITY REBORN FROM THE ASHES OF AMERICA'S MOST DISASTROUS FOREST FIRE
space
dot
space

From My Window

Issue Date: March 1, 2017

Buy Local

By Jane Thibodeau Martin


Despite my "no gifts" request for Valentine's Day my ever-thoughtful husband ordered me roses from a heavily-advertised on-line flower delivery service. It's one he's used before with good results " and it was not FTD. That's all I'll say about the identity of the company before I tell you my tale of woe.

The flowers arrived on Feb. 13 via Fed Ex, beautifully boxed and in two separate bouquets wrapped with cellophane. I heard the truck pull in our driveway, and took the box inside immediately. The roses looked perfect in the box when I opened it " still in bud, with luxuriant green leaves on the long stems.

But when I cut the cellophane off the first bunch to trim the stems and put them in a vase, a very weird thing happened. The first rose I picked up immediately shed all its leaves, and some petals as well. I was rather startled, since they looked so good, but as I picked up the next roses each one also shed every single leaf and many petals. So, while I hoped for different results opening the second bunch, I used the video feature of my I- phone to record the results as I cut the cellophane on the second bunch. That bunch, if anything, shed more petals than the first; in addition to every single leaf. The result was a vase of roses with totally naked stems, with a petal or two periodically continuing to waft off as I looked at them. It reminded me of the scene in the movie "Beauty and the Beast," where a flower continues to slowly drop petals to mark time running out for the life of the Beast. My sink, meanwhile, was full of rose foliage and a heap of red petals.

I contacted the company via e-mail at their customer service web page, and offered to forward the video, but they declined to see it. The contact apologized most profusely and promised a new shipment to replace it on the following day. Since that was Valentine's Day I was skeptical " it is a peak time of flower deliveries. But I trusted the apology.

On Feb. 14; no flowers. I guessed they got caught up in the holiday delivery rush, but dashed off an e-mail of inquiry. I got another profuse apology; an assurance the flowers would arrive on the 15th, and was a bit more confident a delivery would arrive.

But no; and after yet another e-mail; no replacement flowers on the 16th either. At this point I finally looked at the company's web page on line, and it was loaded with complaints from customers about missed deliveries; poor quality flowers; incorrect flowers sent; and overcharging. It began to dawn on me that I was going to have to give up on straightening this mess out; and since we were going to be away over the weekend and unable to receive a replacement delivery I attached my 10 e-mail string of correspondence with their customer service team, told them I did not want a replacement delivery; and to please credit my husband's credit card for the charge.

I got a prompt response from customer service asking that I fill out a form listing our order number; date of delivery; recipient's name; sender's name, on and on.

At this point I got "grumpy." (I was actually something else, but that term is not really appropriate for a newspaper.) I responded that it would seem the 10 e-mail chain attached should provide adequate information by itself with no form needed, and then, for the first time, attached the video of the flowers being opened.

This seemed to immediately have the desired effect, and his credit card was refunded. My guess is they did not want to see my video posted on social media.

It is astonishing that such a large and heavily-advertised service would have such a fiasco on Valentine's Day, but it certainly made for a good story. It's fun to complain to others when you receive absolutely horrific customer service.

I told this story to my daughter and her fiancé over dinner that weekend. They then shared their "florist" story, which was a totally different experience, and carried a certain amount of charm as well.

Our daughter's fiancé lives in Seattle, Washington. Our daughter lives in Dallas, Texas. Over the course of their relationship, he has frequently sent flowers to her workplace. He has always used the same, small Dallas non-chain flower shop for his orders. They know him by name, and the service has been flawless. Our daughter sends me pictures of the delivered arrangements, unique and beautiful every time. Our daughter and future son-in-law are now preparing for her move to Seattle, and one of the things they want to do during one of his last visits to Dallas before she moves is to drop by at the florist to meet them in person for the first time, and thank them for their excellent customer service and for being part of their story . The florist has been a part of their courtship from the very beginning, and their only regret is that this trusted florist will be unable to do the flowers for the wedding, which is planned for Seattle.

I can't think of a local business I have ever dealt with that would require a week's daily effort to make right a wrong. I am sure they exist, but when a person's business reputation is "on the line," small businesses normally make every effort to satisfy reasonable customers. I have lived in Oklahoma for 17 years, but I still use Everard's flowers in Marinette several times a year for deliveries to family and friends. The same friendly voices always answer the phone, and when I stop in during Marinette County visits to do a cash and carry transaction everything looks the same. When I call and ask what they have in flowering plants for delivery I get an accurate list; when I ask what plants look particularly good and they say "Persian Violets" I know the plant my Mom gets will be beautiful.

If you are disappointed in a local business and complain, the person answering the phone is probably NOT going to give you a ten e-mail run-around.

If we don't support our local businesses we will wake up some day to find them gone. And we will be left with no option but the unpleasant work of holding ŕ-800-we fib" accountable when they fail us.

Two weeks ago I mourned the slow passing of the classic supper club "salad bar."   Well, apparently if I want to hear from the people who read the column, this was the right topic to feature!  People are very passionate about salad bars, and if you are willing to take a short drive from the Marinette/Peshtigo area, they can still be found, according to Peshtigo Times readers!  Here's the recommendations sent, and they are still coming.  Please note some of these got multiple mentions.

Rene's at Twin Bridge

Weathered Wood in Mountain

Waubee Lodge near Lakewood

Nimrod in Athelstane

"The Woods" "Country Inn"  and "Hilltop" (I gather near Crivitz)

Bob and Laura's in Pound

Romey's Holiday Inn at Kelly Lake

You can reach me for commentary, alternative viewpoints or ideas at this e-mail address: Janiethibmartin@gmail.com.


Recent stories, opinions and photos

Issue Date Department Headline
07-12-2018Front Page
Coleman American Legion Dedicates New Memorial

07-12-2018Front Page
New Technology May Identify McClintock Park Murderer

07-12-2018Front Page
Local Officers Honored For Capturing Bank Robber

07-12-2018Front Page
Celebrate NWTC Improvements With Ribbon Cutting Ceremony

07-12-2018Sports
Marinette Win Second M&M Showdown of the Season

07-12-2018Sports
Marinette Claims M&M Legends Game Victory

07-12-2018Sports
Redbirds Power Past Plover 2-0

07-12-2018Sports
STAA Announces New Girl's Basketball Coach

07-12-2018Sports
Softball Rule Changes Address Risk Minimization

07-12-2018Community - Coleman
Handbook Approvals On Coleman School Agenda

07-12-2018Community - Coleman
Coleman 1950 Reunion Aug. 12 at Tradewind

07-12-2018Community - Coleman
Motivational Speaker At Coleman Schools

07-12-2018Community - Crivitz
Crivitz School Needs Supervisors To Help

07-12-2018Community - Crivitz
CPR Offered at Bellin, Crivitz

07-12-2018Community - Crivitz
LNRB To Meet July 12

07-12-2018Community - Wausaukee
Plans Discussed For Silver Cliff Picnic

07-12-2018Community - Wausaukee
Wausaukee Celebrates 4th of July

07-12-2018Community - Wausaukee
Wausaukee Housing To Receive State Award

07-12-2018Community - Wausaukee
New Hours at Wausaukee Farm and Flea Market

07-12-2018Perspectives
Country Cousin

07-12-2018Perspectives
From My Window

07-12-2018Perspectives
From My Window

07-12-2018Perspectives
From My Window

07-12-2018Perspectives
From Our Readers

07-12-2018Obituaries
"JR" Sherman T. Baker, Jr.

07-12-2018Obituaries
Josette E. Block

07-12-2018Obituaries
Lorraine M. Bulgrin

07-12-2018Obituaries
Harry E. Clark Sr.

07-12-2018Obituaries
Leo T. Fields

07-12-2018Obituaries
Roger Firgens 

07-12-2018Obituaries
Alice E. Flamm

07-12-2018Obituaries
Judge Richard G. Greenwood

07-12-2018Obituaries
Florence M. Klawitter

07-12-2018Obituaries
Carol A. Klumb 

07-12-2018Obituaries
Paul M. Krueger Jr.

07-12-2018Obituaries
Sandra L. Longley

07-12-2018Obituaries
Roberta Morton

07-12-2018Obituaries
Cory Christopher Palmcook

07-12-2018Obituaries
Peter J. Meyer

07-12-2018Obituaries
Charles T. May

07-12-2018Obituaries
Loren A. Olson

07-12-2018Obituaries
Doris V. Rennes

07-12-2018Obituaries
Richard K. Rhodes, Jr.

07-12-2018Obituaries
Jane E. Sconzert

07-12-2018Obituaries
Lois G. Seehawer 

07-12-2018Obituaries
Peggy K. Thompson

07-12-2018Obituaries
Tod Vertz

07-12-2018Obituaries
Lois Wartick

07-12-2018Obituaries
Mark L. Weins

07-12-2018Obituaries
Norman J. Wesolowski

07-05-2018Front Page
Navy Secretary Spencer Visits Marinette Marine

07-05-2018Front Page
Sunday Storms Bring High Winds, Hail, Heavy Rains, But No Tornado

07-05-2018Front Page
Coroner Smith Reports To Law Enforcement July 10

07-05-2018Front Page
Coleman Sets Plans For Some Special Meetings

07-05-2018Front Page
Peshtigo School Board To Meet Wednesday, July 11

07-05-2018Sports
Marinette Post 39 Hoists Firecracker Tournament Trophy

07-05-2018Community - Coleman
CHS 1943-65 Class Reunion is July 15th

07-05-2018Community - Coleman
Youth Tractor, Machinery Safety Course in Coleman

07-05-2018Community - Coleman
Village Pharmacy In Coleman Has New Owners As Of July 1

07-05-2018Community - Coleman
Village Pound Car Show Successful

07-05-2018Community - Crivitz
Twin Bridge Ski Show Saturday, July 7

07-05-2018Community - Crivitz
Crivitz Legion Unit 413 Meets

07-05-2018Community - Crivitz
New ATV/UTV Road Access

07-05-2018Community - Crivitz
Town of Lake Recycling and New Compost Site

07-05-2018Community - Wausaukee
Trustee Ray Gordan is Wausaukee Parade Marshal

07-05-2018Community - Wausaukee
Fireman's Picnic at Athelstane July 14

07-05-2018Community - Wausaukee
New Hours at Wausaukee Farm and Flea Market

07-05-2018Community - Wausaukee


07-05-2018Obituaries
Erek L. Belongia

07-05-2018Obituaries
William E. Corrie Jr.

07-05-2018Obituaries
Doris E. Costello

07-05-2018Obituaries
Donna M. Foster

07-05-2018Obituaries
Peter J. Guerino

07-05-2018Obituaries
Frances M. Howarth

07-05-2018Obituaries
Gust F. Johnson

07-05-2018Obituaries
Bruce W. Krull

07-05-2018Obituaries
Erma Kushman

07-05-2018Obituaries
Shirley J. Michaelis

07-05-2018Obituaries
Gerald G. Pellon

07-05-2018Obituaries
Paige F. Raspor

07-05-2018Obituaries
Lurleen M. Roberts

07-05-2018Obituaries
Stephanie E. Schramm

07-05-2018Obituaries
Richard A. Strohm

07-05-2018Obituaries
Richard M. Turtenwald

07-05-2018Obituaries
Evelyn E. Wagner

07-05-2018Obituaries
Wilma M. Wellhoefer

07-05-2018Perspectives
From My Window

07-05-2018Perspectives
Country Cousin

07-05-2018Perspectives
From Our Readers

07-05-2018Sports
Lade Hits 24 For 4th Straight Week

07-05-2018Sports
VHS Confirmed as Cause of Fishkill in Lake Winnebago

07-05-2018Sports
Woods and Stream Week 9 Trap Results

06-28-2018Front Page
County Board Okays HHS Meetings In HHS Building

06-28-2018Front Page
Rick Badgley Is Tapped As Interim Peshtigo Police Chief

06-28-2018Front Page
Police Will Enforce Yard Cleanup Rules

06-28-2018Front Page
Over 4500 People Attend Breakfast on the Farm

06-28-2018Front Page
Former Area Fireman is State Fire Chief of Year

06-28-2018Sports
Woods & Stream Annual Picnic Weekly Trap League Results

06-28-2018Sports
Kotecki/Marquardt Earn M&O MVP Honors for Cougars

06-28-2018Sports
Casper Is M&O's Most Oustanding Golfer

06-28-2018Sports
Legion Baseball: Marinette Splits a Pair in Escanaba

06-28-2018Perspectives
From My Window

06-28-2018Perspectives
From Our Readers

06-28-2018Perspectives
Country Cousin

06-28-2018Community - Coleman
Big Village Pound Car Show June 30

06-28-2018Community - Coleman
Coleman Board To Meet July 2

06-28-2018Community - Coleman
Pound Fire Department Fundraiser a Success

06-28-2018Community - Coleman
Coleman 1950 Reunion Aug. 12 at Tradewinds

06-28-2018Community - Coleman
Senior Club to Meet July 2

06-28-2018Community - Crivitz
Camp Daniel Gets Scholarship Fund

06-28-2018Community - Crivitz
Crivitz Ski Cats Back for 56th Year

06-28-2018Community - Crivitz
Holtger Wins Prize Golf Clubs

06-28-2018Community - Crivitz
Loomis Historical To Meet July 5

06-28-2018Community - Wausaukee
New Hours at Wausaukee Farm and Flea Market

06-28-2018Community - Wausaukee
Wausaukee's Failed Streetscape Plantings Are To Be Replaced

06-28-2018Community - Wausaukee
Wagner Needs to Pass New ATV Law, Post Proper Signs

06-28-2018Community - Wausaukee
Fireman's Picnic at Athelstane July 14

06-28-2018Obituaries
Isabella M. Burrows

06-28-2018Obituaries
John E. Christophersen, Sr.

06-28-2018Obituaries
Marjorie F. Haines

06-28-2018Obituaries
Martin Kadubek

06-28-2018Obituaries
Raymond L. Kaminski

06-28-2018Obituaries
Donna Kopish

06-28-2018Obituaries
Joan M. Larson

06-28-2018Obituaries
Terrance L. LeBreck

06-28-2018Obituaries
Corliss A. Lightner

06-28-2018Obituaries
Margaret K. Madsen

06-28-2018Obituaries
Kathleen E. Maves

06-28-2018Obituaries
Wayne Murach

06-28-2018Obituaries
Lisa M. Robillard

06-28-2018Obituaries
Donald C. Schwartz

06-28-2018Obituaries
Frances A. Sikora

06-28-2018Obituaries
Mary Unger

06-28-2018Obituaries
Audrey R. Wehner

06-22-2018Sports
WIAA Crowns Four State Spring Baseball Champions

06-22-2018
Peshtigo High School softball team members, Madi Martin and Shae Tonn were chosen to play in the Division 2/3 game held on June 12

06-21-2018Front Page
Marinette County Breakfast on the Farm is June 24th

06-21-2018Front Page
Kass Resigns County Finance Director Post

06-21-2018Front Page
Peshtigo Police Chief Resigns, Moving Back To Michigan

06-21-2018Front Page
Infrastructure Committee Wants To Move Back To Peshtigo Shop

06-21-2018Front Page
Kiosk At Riverside Cemetery To Help Identify Grave Sites

06-21-2018Community - Coleman
CHS 1943-65 Class Reunion is July 15th

06-21-2018Community - Coleman
Car Show Vendor Deadline June 25

06-21-2018Community - Coleman
Library To Host Ice Cream Social

06-21-2018Community - Coleman
Coleman Youth Basketball Camp

06-21-2018Community - Crivitz
Crivitz VFW Post 2063 Meets

06-21-2018Community - Crivitz
Ice Cream Social at Crivitz June 28

06-21-2018Community - Crivitz
Camp Bird Event is June 20-22

06-21-2018Community - Crivitz
M&M Area Foundation Helps Fund School Supplies

06-21-2018Community - Wausaukee
Jose Honored as Legionnaire of Year


space
Peshtigo Times
WEB Poll!
Do you think putting tarrifs on foreign products is a good idea.
space Yes
No
Undecided
space
TO VOTE CLICK
YES, NO or UNDECIDED

Suggest a Question
space .
space
FRONT
space
.
space
CLASSIFIEDS
space
.
space
COMMUNITY
space
.
space
GUEST BOOK
space
.
space
NEWS
space
.
space
OBITS
space
.
space
PERSPECTIVES
space
.
space
SPORTS
space
.
space
SUBSCRIBE
space
.
space
.
space
PESHTIGO FIRE
space
.
space
CUSTOM PRINTING
space
.
space
TIMES' SAVER
space
.
space
Click for Peshtigo, Wisconsin Forecast
FORECAST
space
Quick...
News or Ad Search
Enter News key words.
Enter Ad key words.



Peshtigo Times
841 Maple St
PO Box 187
Peshtigo, WI 54157
Phone: 715-582-4541
Email:
News@
PeshtigoTimes.com

space
Fax: 715-582-4662
© 2000-2018
All right reserved
space
Powered by
WEB Media
Interactive
COMMUNITY
WEB sites