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Pete Pfankuch's Letter to the Editor

Issue Date: July 5, 2022

Pete Pfankuch

Dear Editor:



There was a bad storm. Wide spread destruction and power outages over a large area. Our power was out for almost three days.  Several years ago we bought a generator for the whole house that automatically switches over when the power goes out. It runs until the power is restored.  It was not cheap.  A fellow from Wisconsin Public Service (WPS) told me I would not be needing that.  How wrong he was as the power still goes out and for much longer periods of time than it used to.  With three refrigerators and one very full freezer imagine how much food we would have lost. I feel sorry for the less fortunate customers of the monopoly that do not have a generator and lost everything in their refrigerators and freezers.  WPS should pay for this not your insurance company. WPS did not live up to their agreement to provide power to the customers.  I call them the Worst Power Supplier.

 I called WPS reporting our initial outage. It took over an hour for them to answer the phone.  I was told they had 30 people answering the phones.  Keep in mind they have 453,000 customers.  It took them over a day to finally give me a time and date power would be restored.  They revised the time and date every time they failed to come out and fix the very small local problem. I lost track of how many times they revised the time and date.  Every time I called the recorded message encouraged me to down load their APP to report the outage.  In many places internet service was down also.  So how would that be possible?  Cell phone towers need power also.  What happens when your phone's battery goes dead?  Do they expect the power to go out so frequently that I need an APP to tell them?

 It seems WPS has reduced their overhead but not our bills.  Keep in mind when usage goes down they increase the rates and profits. I am hearing that they have reduced their overhead by eliminating or reducing (typically called downsizing) the emergency crews available when there are outages. Instead of having several crews in the area they now call in crews from other areas. Of course where ever the first outages occur is where all the crews are sent to initially. Then many areas have no coverage. Wide spread outages require lots of manpower and equipment to cover. Manpower they eliminated.

 It is time for the state legislators to investigate the monopoly called WPS.  It seems minimum levels for emergency repair services need to be set somehow. The only good thing about losing power is you are not being charged for the power but you are still being charged for the meter. We will get a bigger natural gas bill as our generator is fueled by it.

 

Sincerely,

Pete Pfankuch


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